Remote Incident Response Coordinator

VulnU; Oxford; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Sophos is seeking an Incident Response Engineer to coordinate customer engagements during cybersecurity incidents. You will work with DFIR consultants and technical teams, ensuring smooth communication, scoping calls, and escalation of blockers.

The role requires strong enterprise IT knowledge and excellent stakeholder management, with native-level Japanese and English proficiency. The position emphasizes remote-first work with collaboration across security functions, and a focus on delivering

Qualifications

• 3+ years of experience in cybersecurity, information technology, security operations, incident management, technical support, or a related environment.
• Strong understanding of cybersecurity fundamentals and common security technologies.
• Native-level Japanese language proficiency, with professional proficiency in English.

Responsibilities

• Act as a primary coordination point between customers and DFIR consultants during active cybersecurity incidents.
• Coordinate and host incident scoping calls with customers to understand the incident and support the engagement of DFIR resources.
• Maintain clear communication with customers throughout an incident, including status, next steps, and required information.
• Translate technical updates into customer-friendly language without altering findings; translate updates from English into Japanese when required.
• Coordinate with other cybersecurity teams to ensure a consistent, professional incident response experience.

Skills

Incident coordination

DFIR coordination

Customer-facing communication

Stakeholder management

Multitasking

Japanese language

Tools

Windows

Networking

Cloud services

Job description

Sophos is seeking an Incident Response Engineer to coordinate customer engagements during cybersecurity incidents. You will work with DFIR consultants and technical teams, ensuring smooth communication, scoping calls, and escalation of blockers.

The role requires strong enterprise IT knowledge and excellent stakeholder management, with native-level Japanese and English proficiency. The position emphasizes remote-first work with collaboration across security functions, and a focus on delivering