Remote Incident Coordinator - Greek Speaking Support

TransUnion; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading credit reference agency in the UK is looking for a Customer Service Incident Coordinator who is fluent in Greek and English to join their Sontiq team. In this remote role, you will screen clients regarding incidents of breach or fraud and provide professional customer service. The position requires excellent communication skills and experience in customer support, along with a commitment to maintaining client expectations. A comprehensive benefits package is included, emphasizing employee wellness and flexibility.

Benefits

26 days annual leave plus bank holidays

Global paid wellness days

Generous pension scheme

Private health care

Access to wellness programmes

Qualifications

• Must be fluent in Greek and English (Written and Verbal).
• Experience in Customer Service.

Responsibilities

• Screen and interview clients regarding breach/fraud.
• Examine information to determine severity of fraud.
• Provide customer service and expert assistance.

Skills

Fluent in Greek and English

Customer Service Experience

Job description

A leading credit reference agency in the UK is looking for a Customer Service Incident Coordinator who is fluent in Greek and English to join their Sontiq team. In this remote role, you will screen clients regarding incidents of breach or fraud and provide professional customer service. The position requires excellent communication skills and experience in customer support, along with a commitment to maintaining client expectations. A comprehensive benefits package is included, emphasizing employee wellness and flexibility.