Remote Inbound Insurance Customer Specialist

Teleperformance Ltd; Remote; GBP 24,000; Full time

Job summary

A leading customer service provider is seeking an Inbound Customer Service Specialist to assist Aviva Home customers. This work-from-home position requires full-time availability, covering various shifts from Monday to Sunday. Candidates should possess strong communication skills and a background in customer service. The role emphasizes compliance, empathy, and ownership in handling customer inquiries. A comprehensive training program is provided to ensure success. Competitive salary and benefits included.

Benefits

28 days’ holiday

Lifestyle Benefits programme

Employee welfare support

Life Assurance Cover & Pension Scheme

Career development opportunities

Qualifications

• Must be proficient in using/navigating PC systems within a fast-paced environment.
• Fantastic verbal/communication skills are crucial.
• Experience within a customer service environment is required.

Responsibilities

• Process inbound customer service for Aviva Home policies.
• Handle call demands for Aviva Home Insurance.
• Adhere to mandatory call scripts on all calls.
• Own and handle FCA regulated complaints.

Skills

Proficient in using/navigating PC systems

Fantastic verbal/communication skills

Experience in customer service

Open-minded and positive attitude

Ability to establish collaborative relationships

Strong written skills with attention to detail

Professional and friendly manner

Good, consistent typing speed

Ownership of situations with positivity

Job description

A leading customer service provider is seeking an Inbound Customer Service Specialist to assist Aviva Home customers. This work-from-home position requires full-time availability, covering various shifts from Monday to Sunday. Candidates should possess strong communication skills and a background in customer service. The role emphasizes compliance, empathy, and ownership in handling customer inquiries. A comprehensive training program is provided to ensure success. Competitive salary and benefits included.