Remote Identity Security Support Engineer

Uniting Holding; Remote; GBP 35,000 - 60,000; Full time

Job summary

A technology company in the UK is seeking an Identity Security Support Engineer to provide technical support for identity security projects. The role requires a degree in Computer Science, at least 2 years of experience in IT or technical support, and DevOps knowledge. You'll be responsible for troubleshooting and resolving client issues, monitoring systems, and creating documentation. This remote-first position offers an opportunity to work on cutting-edge cybersecurity challenges.

Qualifications

• A Degree in Computer Science or equivalent IT Degree or H. Dip in Computer Science.
• Minimum 2 years experience in IT or a Technical Support role.
• DevOps experience.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and customer care skills.
• Excellent communication, team-working skills and attention to detail.

Responsibilities

• Responsible for the day-to-day diagnosis and resolution of client support issues and queries.
• Proactive monitoring and maintenance of client platforms and managed services.
• Responsible for tracking and reporting of support tickets to meet SLAs.
• Liaise with Operations Lead to feedback on issues identified.
• Create technical and operational documentation to support clients.
• Assist with resolution of complex cases with engineers and QA teams.
• Implementation of DevOps processes for the organisation.
• Compile training documentation for clients.

Job description

A technology company in the UK is seeking an Identity Security Support Engineer to provide technical support for identity security projects. The role requires a degree in Computer Science, at least 2 years of experience in IT or technical support, and DevOps knowledge. You'll be responsible for troubleshooting and resolving client issues, monitoring systems, and creating documentation. This remote-first position offers an opportunity to work on cutting-edge cybersecurity challenges.