Remote Housing Officer - Tenancy Sustainment

Ad Warrior Ltd; England; Remote; GBP 24,000 - 29,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner (Housing Officer) for Tenancy Sustainment to provide exceptional service and support in managing properties. This home-based role will involve overseeing tenancy issues, collaborating with multi-agencies, and ensuring the welfare of vulnerable customers. The ideal candidate will possess strong communication skills and proven housing experience. Flexibility for local travel is essential. Applications are welcome until December 12, 2025.

Benefits

Positive workplace culture

Opportunities for development

Commitment to diversity and well-being

Qualifications

• Proven Housing experience managing property condition cases and tenancy breaches.
• Strong customer focus with high-level communication skills.
• Experience working with multi-agencies for customer outcomes.

Responsibilities

• Manage property condition cases and tenancy breaches.
• Provide exceptional customer service through site visits.
• Work with colleagues and multi-agencies to support vulnerable customers.

Skills

Housing experience

Customer focus

Communication skills

Partnership working

Problem-solving

Computer literate

Tools

Active H

Job description

A leading housing provider is seeking a Customer Partner (Housing Officer) for Tenancy Sustainment to provide exceptional service and support in managing properties. This home-based role will involve overseeing tenancy issues, collaborating with multi-agencies, and ensuring the welfare of vulnerable customers. The ideal candidate will possess strong communication skills and proven housing experience. Flexibility for local travel is essential. Applications are welcome until December 12, 2025.