Remote Helpline Counsellor Nights EAP

Harmonia Careers; United Kingdom; Remote; GBP 28,000 - 32,000; Full time

Job summary

A health services organization in the UK seeks experienced counselling professionals for its remote EAP Helpline. Successful candidates will provide immediate support to helpline callers and transition into flexible shift patterns post-training. The role emphasizes listening, empathy, and teamwork, with competitive salary and benefits. Applicants must be eligible to work in the UK.

Benefits

Competitive salary

Flexible work-life balance

Comprehensive benefits package

Continued Professional Development opportunities

Qualifications

• Ability to work as part of a multi-disciplinary team.

Responsibilities

• Provide in-the-moment counselling support to helpline callers as part of our EAP Helpline.
• Signpost and refer to the interventions team for ongoing support if required.

Skills

Listening

Empathy

Communication skills

Job description

Overview

At Vita Health Group our mission is “making people better”, and we are looking to recruit experienced counsellors to achieve that mission. We have an exciting opportunity to join a growing team of qualified counsellors providing immediate counselling support to our helpline callers (not sessional counselling). Our counsellors work remotely from home, with flexible working arrangements over a variety of shifts, clinical supervision, and training and CPD opportunities. The induction is a full four weeks of training, Monday to Friday, 9am-5pm, delivered remotely. Assessment is ongoing throughout the training by quizzes and role plays and full attendance is compulsory. In the final week of training, you will need to pass six helpline calls to progress into your role as a helpline counsellor. Once you have completed and passed your training, you will spend two weeks on the helpline during the day, before starting your night shift pattern.

Responsibilities

• Provide in-the-moment counselling support to helpline callers as part of our EAP Helpline.
• Signpost and refer to the interventions team for ongoing support if required.

Candidate Profile

• We are looking for individuals with listening, empathy and communication skills.
• Ability to work as part of a multi-disciplinary team.

Training and progression

The EAP helpline operates 24/7, 365 days a year. It is team-based, and you will be responsible for providing timely support and referrals as required. After training and initial helpline exposure, you will transition to shift patterns as part of your role.

Benefits and equal opportunities

Vita Health Group celebrates life and aims to improve lives physically and mentally. We offer a competitive salary, flexible work-life balance, a comprehensive benefits package, and regular Continued Professional Development opportunities including secondments, management training, mentoring, apprenticeships and webinars. We are an equal opportunities employer and are committed to Equality, Diversity & Inclusion best practice. Applicants from all backgrounds are encouraged to apply. If you require any adjustment or assistance in the application or interview process, please contact [e-mail].

Please note, all applicants must be legally entitled to work in the UK and positions are subject to a DBS check. Data you share will be stored securely in the UK and destroyed after 6 months if not used.

Vita Health Group reserves the right to close this job when sufficient applications have been received.