Remote Head of Supporter Experience & Transformation

Alzheimer's Society; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading UK dementia charity is seeking a Head of Supporter Experience and Optimisation. This full-time, home-based position involves leading the transformation of supporter interactions and driving improvements across the organisation. The ideal candidate will possess exceptional leadership and people development skills, a strong understanding of data-driven strategies, and a passion for enhancing supporter engagement and loyalty.

Benefits

Agile working options

Learning programmes for personal development

Strong work-life balance

Qualifications

• Proven ability to inspire and motivate high performing teams.
• Experience in developing and implementing cross-functional strategies.
• Strong communication and relationship-building skills.

Responsibilities

• Lead the strategic alignment and improvement of supporter experience.
• Champion a supporter-first mindset across all teams.
• Oversee the development of performance frameworks.

Skills

Leadership skills

People development

Data analysis

Project management

Stakeholder engagement

Job description

A leading UK dementia charity is seeking a Head of Supporter Experience and Optimisation. This full-time, home-based position involves leading the transformation of supporter interactions and driving improvements across the organisation. The ideal candidate will possess exceptional leadership and people development skills, a strong understanding of data-driven strategies, and a passion for enhancing supporter engagement and loyalty.