Remote Guest Experience Partner

The Flex; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A global property management company is seeking a Guest Relations Partner in the United Kingdom. You will be the key point of contact for guests, ensuring a seamless and enjoyable experience throughout their journey. The ideal candidate will possess strong communication skills and experience in hospitality. Offering competitive rewards and a remote-first work culture, this role is perfect for those passionate about service and technology.

Benefits

Competitive salary

Performance-based incentives

Remote-first culture

Qualifications

• Excellent written and verbal communication skills.
• Experience in hospitality, customer service, or rentals.
• Familiarity with PMS, CRM, and digital tools.
• Ability to remain calm and empathetic in high-pressure situations.
• Detail-focused and passionate about service.

Responsibilities

• Serve as main contact via chat, email, and phone.
• Coordinate check-ins, checkouts, and local requests.
• Own problems from start to finish with creative solutions.
• Anticipate guest needs and share timely updates.
• Collect guest feedback and assist in system improvements.
• Collaborate cross-team to enhance the guest journey.

Skills

Excellent communication in English

Experience in hospitality or customer service

Tech-savvy with PMS and CRM

Empathy and solution-oriented

Detail-focused and proactive

Job description

A global property management company is seeking a Guest Relations Partner in the United Kingdom. You will be the key point of contact for guests, ensuring a seamless and enjoyable experience throughout their journey. The ideal candidate will possess strong communication skills and experience in hospitality. Offering competitive rewards and a remote-first work culture, this role is perfect for those passionate about service and technology.