Remote Grief Support Counsellor (Chat) — Flexible Shifts

GriefChat; Remote; GBP 60,000 - 80,000; Part time

Job summary

A bereavement support organization is seeking GriefChat Counsellors to provide emotional support via webchat. The role involves managing multiple chats, demonstrating empathy, and ensuring high-quality interaction with clients. Candidates should have a diploma in counselling and experience in helpline services. The position offers shifting hours starting at £11.50 per hour, with opportunities for progression and training support.

Qualifications

• Professional qualification in counselling – at least Diploma level qualification.
• Experience in a helpline-based service.
• Specific bereavement training required.

Responsibilities

• Provide high quality online chat and emotional support to clients.
• Manage multiple clients during shifts.
• Complete all required documentation accurately.

Skills

Excellent communication skills including via text-based or web-based services

Ability to use an empathic tone of voice

Ability to work autonomously

Education

Diploma level qualification in counselling

Tools

Web-based meeting software

Job description

A bereavement support organization is seeking GriefChat Counsellors to provide emotional support via webchat. The role involves managing multiple chats, demonstrating empathy, and ensuring high-quality interaction with clients. Candidates should have a diploma in counselling and experience in helpline services. The position offers shifting hours starting at £11.50 per hour, with opportunities for progression and training support.