Remote German-Speaking Support & Sales Lead

Madfish; Remote; GBP 30,000 - 40,000; Part time

Job summary

A SaaS startup is looking for a German-speaking Support & Sales Manager to assist customers with onboarding, answer queries, and provide product feedback. The role requires fluent German and good English communication skills, with at least 1 year of experience in customer support or sales. This remote position involves maintaining a knowledge base and ensuring that customer needs are met effectively, primarily during German business hours.

Qualifications

• 1+ year experience in customer support, sales, or related roles.
• Comfortable speaking on the phone and guiding conversations.

Responsibilities

• Communicate with existing customers via phone and email.
• Run onboarding calls and product walk-throughs.
• Collect and document feedback and feature requests.
• Maintain and improve the knowledge base in German.

Skills

Fluent German (C1 or close)

Good communication in English

Customer support experience

Sales manager experience

Ability to explain software clearly

Tools

CRM systems

Job description

A SaaS startup is looking for a German-speaking Support & Sales Manager to assist customers with onboarding, answer queries, and provide product feedback. The role requires fluent German and good English communication skills, with at least 1 year of experience in customer support or sales. This remote position involves maintaining a knowledge base and ensuring that customer needs are met effectively, primarily during German business hours.