Remote German speaking Customer Service Champion – 4 Month FTC

Language Matters; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A well-established company is seeking a remote German-speaking Customer Service Executive for a 4-month fixed-term contract. Responsibilities include providing support in English and German, handling complaints, and offering sales assistance. The ideal candidate will have customer service experience and strong communication skills. This position allows the flexibility of remote work with an option to work from the office in London.

Qualifications

• Fluent in German and English, both written and spoken.
• Previous experience in a Customer Service role.
• Ability to multitask and prioritise effectively.
• Great organisational and time management skills.
• Strong communication skills and able to work in a team.
• Detail-oriented, analytical, driven and motivated.

Responsibilities

• Providing customer service support in English and German.
• Handling and resolving complaints with empathy and efficiency.
• Providing sales support and processing orders.
• Offering translation support for marketing materials.
• Supporting independent sales representatives.

Skills

Fluent in German and English

Customer service experience

Multitasking ability

Organisational skills

Communication skills

Detail-oriented

Job description

Remote German speaking Customer Service Champion – 4 Month FTC

Our client is a well-established company specialising in equipment and clothing for outdoors sports. They are currently looking for a German-speaking Customer Service Executive to work remotely with their friendly and supportive team. This is a great opportunity to develop your knowledge in a thrilling industry. This position is a 4-month Fixed-Term Contract until 26 February 2026.

Your responsibilities will include:

• Providing customer service support in English and German.
• Handling and resolving complaints with empathy and efficiency.
• Providing sales support, such as processing orders, handling refunds and exchanges, liaising with other teams to ensure the correct processing of all orders, etc.
• Offering translation support for marketing and corporate materials.
• Supporting the independent sales representatives across the relevant markets.

About you:

The successful candidate will be a customer-focused individual, confident and well-spoken in French as you will be dealing with a variety of customers. As a French speaking Customer Service Executive, you will become part of a diverse, friendly and motivated team within a fast-growing multinational organisation.

Profile:

• Required to be fluent in German and English, both written and spoken
• Previous experience in a Customer Service role.
• Ability to multitask and prioritise workload effectively
• Great organisational and time management skills
• Strong communication skills and able to work well in a team
• Be detail-oriented, analytical, driven and motivated

See details here:

• German-speaking Customer Service Executive
• Location: Fully Remote. Option to work from the office in London available.
• Duration: 4-month fixed-term contract November 2025 – February 2026
• Type: Full-time

To apply, please send your CV in English and in Word format to Alvaro. languagematters is acting as an employment business in relation to this vacancy.

Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

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