Remote German-English Customer Support Specialist

Cision; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global PR and marketing leader is seeking a Customer Support Specialist to enhance customer experience through timely and thorough support. Applicants should possess excellent German and English skills and a passion for customer service. Key responsibilities include resolving customer inquiries, collaborating with teams, and improving customer satisfaction. The position offers remote working options within England and a variety of employee benefits including a health cash plan and generous holiday allowance.

Benefits

25 days holiday and 4 wellness days

Health cash plan

Gym membership contribution

Employee discounts

Dental insurance

Employee assistance plan

Maternity/parental leave policy

Qualifications

• Driven self-starter enthusiastic with an ownership mentality.
• Adaptable and able to thrive in a fast-paced environment.
• Strong work ethic with a positive mindset.

Responsibilities

• Answer customer support requests via telephone, email or chat.
• Listen to customers queries and manage resolutions.
• Collaborate with Customer Success Managers and other customer-facing personnel.

Skills

Excellent German and English language skills

Highly customer focused

Proven experience in a customer-interacting role

Advanced listening and verbal communication skills

Influencing and negotiation skills

Team player

Education

Undergraduate degree

Tools

JIRA

MS Office Suite

Job description

A global PR and marketing leader is seeking a Customer Support Specialist to enhance customer experience through timely and thorough support. Applicants should possess excellent German and English skills and a passion for customer service. Key responsibilities include resolving customer inquiries, collaborating with teams, and improving customer satisfaction. The position offers remote working options within England and a variety of employee benefits including a health cash plan and generous holiday allowance.