Remote Game Server Support Specialist

Shockbyte; United Kingdom; Remote; GBP 32,000 - 50,000; Full time

Job summary

A leading game server provider is looking for a Customer Success Operator to provide exceptional support to players and server owners. This role involves managing customer inquiries efficiently in a dynamic environment, ensuring players get the help they need swiftly. Ideal candidates will have strong communication and problem-solving skills, along with a passion for gaming. The position offers a hybrid work model and diverse benefits.

Benefits

Hybrid Work

Flexible Hours

Career Growth

Development Budget

Workspace Support

Virtual Team Events

Shockbyte Merch Pack

Travel Opportunities

Free Game Servers

Esports & Gaming Events

Qualifications

• Ability to manage multiple support tickets efficiently.
• Solid understanding of game server environments and hosting fundamentals.
• Proactive, patient, and solution-oriented approach.

Responsibilities

• Deliver fast, friendly, and reliable support to users.
• Handle customer tickets covering technical troubleshooting.
• Act as the bridge between users and technology.

Skills

Excellent written communication skills

Strong problem-solving skills

Customer-first mindset

Tools

WHMCS or similar platforms

FTP knowledge

Job description

A leading game server provider is looking for a Customer Success Operator to provide exceptional support to players and server owners. This role involves managing customer inquiries efficiently in a dynamic environment, ensuring players get the help they need swiftly. Ideal candidates will have strong communication and problem-solving skills, along with a passion for gaming. The position offers a hybrid work model and diverse benefits.