Remote Game Community Moderator (EN/FR)

Arise Virtual Solutions; Taunton; Remote; GBP 20,000 - 30,000; Part time

Job summary

A remote service platform is seeking a Remote Community Moderator to provide support for a gaming client. Candidates must be fluent in English and French, possess strong communication skills, and have a passion for gaming. This position allows for flexibility to work from home while managing various community platforms and ensuring excellent customer service. No degree is necessary, and prior experience with chat support is a plus.

Qualifications

• Must communicate fluently in both English and French.
• High level of understanding of game-specific terminology.
• Strong experience on community platforms like Discord and Facebook.

Responsibilities

• Provide email and chat support for a global gaming client.
• Moderate community channels and adhere to client guidelines.
• Handle customer inquiries and ensure timely resolutions.

Skills

Proficiency in English

Proficiency in French

Strong communication skills

Patience and empathy

Problem-solving skills

Job description

A remote service platform is seeking a Remote Community Moderator to provide support for a gaming client. Candidates must be fluent in English and French, possess strong communication skills, and have a passion for gaming. This position allows for flexibility to work from home while managing various community platforms and ensuring excellent customer service. No degree is necessary, and prior experience with chat support is a plus.