Remote French-Speaking Technical Support Engineer

Proactive.IT Appointments Limited; Remote; GBP 35,000 - 45,000; Full time

Job summary

A prominent recruitment agency in the UK is seeking a Technical Support Engineer to provide 2nd Line Support to customers. This fully remote role requires fluency in French and English, and involves troubleshooting complex software issues. The ideal candidate will have extensive customer service and technical support experience, alongside strong technical skills. This position offers a competitive salary ranging from £35k to £45k per year and a comprehensive benefits package.

Benefits

Annual leave

Pension scheme

Private medical insurance

Life insurance

Quarterly meet-ups

Qualifications

• At least 3 years of experience in a customer service role.
• At least 2 years of experience in technical support or help desk.
• Experience with complex software products preferred.

Responsibilities

• Provide 2nd Line Support to customers via phone, email, and portal.
• Isolate, identify, and resolve software interaction issues.
• Manage multiple tasks and meet deadlines under pressure.

Skills

Customer service experience

Technical support experience

Fluent in French

Fluent in English

Technical troubleshooting skills

Microsoft Office proficiency

Job description

A prominent recruitment agency in the UK is seeking a Technical Support Engineer to provide 2nd Line Support to customers. This fully remote role requires fluency in French and English, and involves troubleshooting complex software issues. The ideal candidate will have extensive customer service and technical support experience, alongside strong technical skills. This position offers a competitive salary ranging from £35k to £45k per year and a comprehensive benefits package.