Remote-First Product & Onboarding Lead

JMC Aviation; Exeter; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading competence management software provider is seeking a Product & Onboarding Lead to enhance customer experiences. In this role, you'll manage customer onboarding, become an expert in the platform, facilitate training sessions, and ensure positive customer journeys. Candidates should have a background in software onboarding or customer success, excellent communication skills, and a passion for delivering great customer experiences. This position will offer an engaging work environment in Exeter or remote flexibility.

Qualifications

• Experience in software onboarding, product implementation, or customer success.
• Ability to quickly learn complex software systems.
• Proactive in managing multiple projects.

Responsibilities

• Lead end-to-end onboarding for new customers.
• Become a subject matter expert in the ELMS platform.
• Build strong relationships with customers.

Skills

Experience in software onboarding

Strong technical aptitude

Excellent communication skills

Highly organized

Customer experience focus

Job description

A leading competence management software provider is seeking a Product & Onboarding Lead to enhance customer experiences. In this role, you'll manage customer onboarding, become an expert in the platform, facilitate training sessions, and ensure positive customer journeys. Candidates should have a background in software onboarding or customer success, excellent communication skills, and a passion for delivering great customer experiences. This position will offer an engaging work environment in Exeter or remote flexibility.