Remote Finance Support Specialist (Fintech)

Tabeo; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading fintech company is looking for a passionate Customer Support Associate to join their team. This fully remote position requires handling finance-related queries and ensuring timely ticket resolution. Ideal candidates will have 2+ years of experience in customer support, excellent communication skills, and familiarity with CRM systems like HubSpot. The role offers a competitive salary, a £2,000 CPD package, health insurance, and 24 days of annual leave plus a birthday off.

Benefits

Competitive salary

£2,000 CPD package

Full kit for home office

Health insurance and life assurance

Company trips

24 days holiday annually

Extended parental leave

Contributing pension scheme

Qualifications

• 2+ years of prior experience in a customer support role, ideally at a fintech.
• Experience with HubSpot or similar CRM/ticketing systems.
• Excellent communication and writing skills.

Responsibilities

• Handle simple loan-related queries like loan status and payment dates.
• Meet SLA expectations for low-complexity finance tickets.
• Document all refund actions accurately.

Skills

Customer support experience

Strong communication skills

Technical troubleshooting

Organizational skills

Tools

HubSpot

CRM systems

Job description

A leading fintech company is looking for a passionate Customer Support Associate to join their team. This fully remote position requires handling finance-related queries and ensuring timely ticket resolution. Ideal candidates will have 2+ years of experience in customer support, excellent communication skills, and familiarity with CRM systems like HubSpot. The role offers a competitive salary, a £2,000 CPD package, health insurance, and 24 days of annual leave plus a birthday off.