Remote Field Service Engineer – Printers (Flexible)

Apogee Corporation • •; Bangor; Remote; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider is seeking a skilled Service Engineer to deliver exceptional service support to clients in North Wales. This role involves conducting service visits, performing repairs, and providing customer training. Candidates should have experience with MFD printers and strong IT skills. A commitment to customer service and the ability to work in a remote environment are key. The position offers flexible working options and various employee benefits. Full training on new products will be provided, making it an ideal opportunity for dedicated professionals.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

Paid days off for volunteering

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Employee Assistance Programme

Mental health support

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Qualifications

• Must have experience working as an engineer on MFD printers.
• Ability to network devices and set up scanning functions.
• Prior experience in a customer-facing role is required.

Responsibilities

• Provide exceptional service support to customers.
• Conduct service visits and maintain professional service standards.
• Respond to customer requests for business equipment repair.
• Perform fault diagnosis and implement repairs.
• Carry out preventative maintenance as per guidelines.
• Communicate effectively with customers and provide detailed reports.
• Install equipment ensuring optimal performance.
• Provide training to customers for equipment use.
• Manage inventory of spare parts and consumables.

Skills

Experience with MFD printers

IT networking knowledge

Customer service skills

Experience in a target driven environment

Smart and presentable

Willingness to train on new products

Job description

A technology service provider is seeking a skilled Service Engineer to deliver exceptional service support to clients in North Wales. This role involves conducting service visits, performing repairs, and providing customer training. Candidates should have experience with MFD printers and strong IT skills. A commitment to customer service and the ability to work in a remote environment are key. The position offers flexible working options and various employee benefits. Full training on new products will be provided, making it an ideal opportunity for dedicated professionals.