Remote Field Service Engineer – Diagnostic Instrumentation

Abbott; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading global healthcare company is seeking a Technical Service Specialist to manage London operations. This role involves providing first-line service support, planning preventive maintenance, and engaging directly with customers, particularly laboratory staff. The ideal candidate will possess a relevant bachelor’s degree and technical expertise, with strong communication skills and a commitment to high customer satisfaction. Competitive benefits and opportunities for career growth are included in this position.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Bachelor’s degree or higher in relevant fields, preferably Engineering.
• Experience in technical service, or entry through a Graduate Development Programme.
• Strong engagement skills with laboratory staff and stakeholders.
• Recognised technical expert for the assigned product lines.
• Excellent communication for explaining technical concepts.
• Ability to conduct root-cause analysis and resolve issues.

Responsibilities

• Provide first-line service backup to Abbott Ambassadors.
• Plan and deliver scheduled preventive maintenance.
• Support instrument installations and ensure smooth commissioning.
• Contribute to efficiency, performance, and growth.
• Maintain service continuity and customer confidence.

Skills

Technical expertise

Communication skills

Customer engagement

Analytical tools proficiency

Education

Bachelor’s degree or equivalent

Engineering degree (medical, electrical, mechanical)

Tools

Analytical software

Job description

A leading global healthcare company is seeking a Technical Service Specialist to manage London operations. This role involves providing first-line service support, planning preventive maintenance, and engaging directly with customers, particularly laboratory staff. The ideal candidate will possess a relevant bachelor’s degree and technical expertise, with strong communication skills and a commitment to high customer satisfaction. Competitive benefits and opportunities for career growth are included in this position.