Remote F&A Service Delivery Lead (UK)

ExlService Holdings, Inc.; Greater London; Remote; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Bonus

Pension

Job summary

EXL is building a finance and accounting delivery capability in the UK to support a global client in entertainment and consumer products. You will own day-to-day delivery of order-to-cash and revenue accounting, leading a UK-based delivery team and serving as the client’s sole operational contact.

The role is hands-on delivery leadership, with six-month deep-dive work on SOPs, knowledge transfer, and establishing a robust quality and reporting framework from scratch.

Qualifications

• Excellent written and spoken English, with client governance presentation skills.
• Bachelor's degree in accounting, finance, commerce or related field.
• Hands‑on experience with order-to-cash and AR/revenue accounting in a delivery role.
• Experience leading or supervising a delivery team in a managed services environment.

Responsibilities

• Own end-to-end delivery of AR, credit and revenue accounting processes against SLAs and KPIs.
• Run daily/weekly operating rhythms; track volumes, ageing, exceptions and backlog.
• Produce monthly performance scorecards with root-cause analysis and corrective actions.
• Lead knowledge transfer, SOP creation and the client transitions/onsite support.
• Build and maintain a documented control framework for scale and governance.
• Oversee transition and onboarding, ensuring backup coverage for every role.

Skills

English proficiency

Delivery leadership

Process documentation

Client governance

Education

Bachelor's degree in accounting, finance, commerce or related field

Tools

Oracle Fusion

Tableau

Power BI

SAP

NetSuite

Job description

EXL is building a finance and accounting delivery capability in the UK to support a global client in entertainment and consumer products. You will own day-to-day delivery of order-to-cash and revenue accounting, leading a UK-based delivery team and serving as the client’s sole operational contact.

The role is hands-on delivery leadership, with six-month deep-dive work on SOPs, knowledge transfer, and establishing a robust quality and reporting framework from scratch.