Remote Enquiries Advisor – Family Support

Confederation of Service Charities; United Kingdom; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading charity focused on supporting Army families is looking for an Enquiry Team Assistant to join their remote team. The successful candidate will provide assistance via email and telephone, ensuring quick and effective responses to Service Personnel and family enquiries. This role requires a strong understanding of Army life alongside excellent listening and interpersonal skills, with potential for participation in engagement events. The position offers flexibility in work hours and the chance to make a significant impact in the lives of soldiers and their families.

Qualifications

• Understanding of Army life and its impact on families.
• Ability to provide clear information on complex issues.
• Self-motivated and initiative-driven.

Responsibilities

• Provide first point of contact for advice and support to Army families.
• Engage with social media for Army families.
• Participate in team shifts to manage enquiries.

Skills

Listening Skills

Interpersonal Skills

Time Management

Job description

A leading charity focused on supporting Army families is looking for an Enquiry Team Assistant to join their remote team. The successful candidate will provide assistance via email and telephone, ensuring quick and effective responses to Service Personnel and family enquiries. This role requires a strong understanding of Army life alongside excellent listening and interpersonal skills, with potential for participation in engagement events. The position offers flexibility in work hours and the chance to make a significant impact in the lives of soldiers and their families.