Remote-Eligible 1st Line IT Support Analyst | MSP

SRD Technology UK Ltd; Taunton; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A Managed Service Provider is seeking a Technical Support Analyst in Taunton. The role involves providing 1st line IT support to clients across the UK, managing multiple tickets while ensuring high customer satisfaction. Candidates should have experience in customer service, desktop support, and familiarity with Microsoft 365 and networking concepts. The role offers professional development opportunities and various employee benefits, including generous holiday allowance and a contributory pension scheme.

Benefits

25 Days holiday plus bank holidays

Contributory pension scheme

Health and wellbeing support

Onsite parking

Qualifications

• Experience dealing with customers daily.
• Clear communication skills to explain tech.
• A team player with a 'can-do' attitude.

Responsibilities

• First point of contact for IT support queries.
• Providing 1st line remote support.
• Managing customer requests such as installations.

Skills

Customer service experience

Windows Desktop support

Microsoft 365 proficiency

Active Directory experience

Basic networking knowledge

Education

Microsoft 365 Fundamentals

ITIL knowledge or certification

CompTIA IT Fundamentals+

Customer service training

Tools

Ticketing system

Job description

A Managed Service Provider is seeking a Technical Support Analyst in Taunton. The role involves providing 1st line IT support to clients across the UK, managing multiple tickets while ensuring high customer satisfaction. Candidates should have experience in customer service, desktop support, and familiarity with Microsoft 365 and networking concepts. The role offers professional development opportunities and various employee benefits, including generous holiday allowance and a contributory pension scheme.