Remote Dispatcher & Scheduler

HireLATAM; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading mobile pet grooming scheduling company is seeking a Remote Dispatcher & Scheduler to optimize appointments and support groomers. The ideal candidate has strong communication skills, problem-solving ability, and a love for animals. This full-time role offers a steady schedule and requires a voice/video recording for application. Competitive salary of $1,400 - $1,600 USD/month based on experience.

Benefits

Work with a team of pet care professionals

Steady schedule

Closed for 6 US Holidays

Responsibilities

• Promptly respond to customer calls, texts, and emails.
• Book appointments for efficient routing.
• Confirm upcoming appointments.
• Validate and document appointment details.
• Make outbound calls for quality control.
• Collect and record client records.

Skills

Understanding dog and cat breeds

Using mapping software

Communication skills

Problem solving skills

Empathy for clients and coworkers

Job description

Job Title: Remote Dispatcher & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,400 - 1,600 USD/month depending on experience paid via direct transfer

Schedule: Our office is open 8:00am to 6:00pm Eastern Time, 7 Days per week; actual work hours and days to be determined

Job Overview

Our client is the largest Mobile Pet Grooming Company in South Carolina with 13 mobile units and 14 groomers based in Charleston, South Carolina. They offer premium baths, haircuts and related services for dogs and cats backed by exceptional customer service and a superior and supportive work environment for pet groomer employees.

This position is focused on working with new and existing clients to schedule appointments while optimizing appointments, routing, and travel between appointments for groomers to maximize revenue and efficiency. It also includes supporting groomers while they work remotely, managing administrative tasks to document client and pet information, and client follow-up for re-booking and quality control.

Responsibilities

• Promptly answer and respond to customer calls, texts, and emails
• Booking appointments for most efficient routing while meeting customer and groomer requirements
• Confirming upcoming appointments
• Validating and documenting appointment details for accuracy
• Outbound calls and texts for quality control and rebooking
• Collecting and recording client records and information

Qualifications, Skills and Key Competencies

• Ability to understand dog and cat breeds and grooming requirements
• Ability to use mapping software to learn and optimize routing and timing for appointment scheduling and planning
• Excellent communication skills, both written and voice
• Proactive problem solving skills in a complex, fast paced environment
• Must love animals, and be caring and empathetic to clients and fellow employees

Benefits

• Work with and learn from a wonderful team of pet care professionals. Steady Schedule. Closed for 6 US Holidays

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!