Remote Director of Customer Experience – Housing

AD WARRIOR; West Midlands; Remote; GBP 95,000; Full time

Job summary

A forward-thinking housing organization is seeking a Customer Experience Director to lead housing management teams. This role requires a proven delivery record and a passion for customer service. The successful candidate will ensure services are responsive and personal while leading significant change in the organization. Ideal for a talented leader eager to make a difference in local communities.

Qualifications

• Proven track record of delivery in customer experience.
• Experience in leading housing management teams.

Responsibilities

• Lead customer-facing housing management teams.
• Ensure delivery of local housing management services.
• Actively listen to customer needs and empower teams.

Skills

Decisiveness

Collaboration

Resilience

Customer service passion

Job description

A forward-thinking housing organization is seeking a Customer Experience Director to lead housing management teams. This role requires a proven delivery record and a passion for customer service. The successful candidate will ensure services are responsive and personal while leading significant change in the organization. Ideal for a talented leader eager to make a difference in local communities.