Remote Customer Success Manager – Onboarding & Adoption

UpGuard; Remote; GBP 85,000 - 100,000; Full time

Job summary

A leading cybersecurity solutions provider is looking for a Customer Success Manager to enhance customer relationships and improve the onboarding process. With a focus on cyber risk management, the ideal candidate will manage client interactions and provide tailored solutions for optimal product usage. Responsibilities include onboarding customers, facilitating trainings, and advocating for customer needs across various teams. This role offers a fully remote working environment with various perks including health insurance and a learning allowance.

Benefits

Monthly Lifestyle subsidy

WFH set-up allowance

$1500 annual Learning & Development allowance

18 weeks paid Parental Leave

Health Insurance

Fully remote working environment

Top-spec hardware

Qualifications

• 2+ years' experience in customer success, project management or account management.
• Understanding of cyber risk management or risk frameworks.
• High level of proficiency in English, both written and spoken.

Responsibilities

• Onboard and manage UpGuard customers to ensure effective use.
• Provide resources including success plans and training sessions.
• Monitor customer health and proactively educate them.

Skills

Customer success experience

Project management

Account management

Cyber risk management knowledge

Organizational skills

English proficiency

Tools

ChurnZero

GainSight

HubSpot

Salesforce

Job description

A leading cybersecurity solutions provider is looking for a Customer Success Manager to enhance customer relationships and improve the onboarding process. With a focus on cyber risk management, the ideal candidate will manage client interactions and provide tailored solutions for optimal product usage. Responsibilities include onboarding customers, facilitating trainings, and advocating for customer needs across various teams. This role offers a fully remote working environment with various perks including health insurance and a learning allowance.