Remote Customer Success Manager - Apprenticeships

Apprentify; Remote; GBP 30,000 - 50,000; Full time

Job summary

A growing education organization in the UK is seeking a motivated Customer Success Manager to ensure the success of large employer clients by building strong relationships and managing apprenticeship programmes. You will oversee client communications, conduct performance reviews, and ensure operational excellence. This role offers a remote-first work environment along with competitive benefits including private medical insurance and professional development opportunities.

Benefits

25 days annual leave

Private medical insurance

Birthday Leave

Volunteer Day

Ongoing professional development

Mental health and wellbeing support

Qualifications

• Minimum 2 years’ experience in customer success or account management role.
• Proven ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage a portfolio of large employer clients.
• Conduct monthly account review meetings with clients.
• Oversee operational delivery of apprenticeship training.

Skills

Client relationship management

Communication

Organizational skills

Data analysis

Project management

CRM platforms

Education

Experience in customer success or account management

Tools

HubSpot

Salesforce

Job description

A growing education organization in the UK is seeking a motivated Customer Success Manager to ensure the success of large employer clients by building strong relationships and managing apprenticeship programmes. You will oversee client communications, conduct performance reviews, and ensure operational excellence. This role offers a remote-first work environment along with competitive benefits including private medical insurance and professional development opportunities.