Remote Customer Success Associate — Onboarding & Growth

Notabene; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading cryptocurrency service provider in the UK seeks a motivated Customer Success Associate to enhance customer satisfaction and drive product adoption. The role involves managing the post-sales journey and engaging with clients to ensure they derive maximum value from the platform. Ideal candidates will possess 1-3 years of relevant experience and excellent communication skills. Join a dynamic team committed to transforming financial services with unprecedented efficiency.

Benefits

Flexible Remote Work

$1000 WFH Stipend

MacBook Pro provided

Unlimited PTO

Country-Specific Benefits

Qualifications

• 1-3 years of experience in Customer Success or Account Management.
• Proven ability to manage the full customer lifecycle.
• Strong problem-solving and organizational abilities.

Responsibilities

• Own the post-sales customer journey including onboarding, adoption, renewal, and upsell.
• Develop long-term relationships with stakeholders.
• Provide clear and empathetic support via chat, email, and video calls.

Skills

Customer Success Management

Account Management

Communication

Emotional Intelligence

Problem Solving

Tools

HubSpot

ChurnZero

Job description

A leading cryptocurrency service provider in the UK seeks a motivated Customer Success Associate to enhance customer satisfaction and drive product adoption. The role involves managing the post-sales journey and engaging with clients to ensure they derive maximum value from the platform. Ideal candidates will possess 1-3 years of relevant experience and excellent communication skills. Join a dynamic team committed to transforming financial services with unprecedented efficiency.