Remote Customer Services Team Lead

Serco Limited; United Kingdom; Remote; GBP 25,000 - 31,000; Full time

Job summary

A leading public service provider in the United Kingdom is seeking an experienced Team Manager to oversee operations and lead a high-performing team. In this critical role, you will monitor KPIs, ensure service quality, and drive efficiency in customer service. If you are a proactive leader with strong interpersonal skills and a results-driven mindset, apply today to make an impact in public health services.

Benefits

Career development opportunities

Supportive work environment

Collaborative team culture

Qualifications

• Previous experience in customer service and team leadership.
• Ability to monitor performance, identify improvements, and drive efficiencies.
• Strong interpersonal skills with the ability to coach and develop a team.

Responsibilities

• Oversee the contract across day shifts and support out-of-hours teams.
• Monitor and manage KPIs and adviser performance.
• Lead quality monitoring and training initiatives.

Skills

Customer service experience

Team leadership

Interpersonal skills

Data-driven decision making

Performance monitoring

Job description

A leading public service provider in the United Kingdom is seeking an experienced Team Manager to oversee operations and lead a high-performing team. In this critical role, you will monitor KPIs, ensure service quality, and drive efficiency in customer service. If you are a proactive leader with strong interpersonal skills and a results-driven mindset, apply today to make an impact in public health services.