Remote Customer Services & Support Executive — Growth Path

Pioneering People; City of Westminster; Remote; GBP 25,000; Full time

Job summary

A fast-growing SaaS company in the UK is seeking a Customer Services & Support Executive. This remote role involves providing exceptional customer support, troubleshooting, and collaborating with internal teams. Candidates should possess GCSE Maths and English, strong communication skills, and a passion for customer success. Competitive salary of £25,000 plus great benefits including flexible working and career growth opportunities.

Benefits

Competitive salary of £25,000

20 days holiday plus statutory public holidays

Flexible remote working

Career development opportunities

Fun, sociable team culture

Ongoing learning and development

Qualifications

• GCSE Maths and English (Grade C or above) preferred.
• Excellent verbal and written communication skills.
• A team player who’s also comfortable working independently from home.

Responsibilities

• Provide first-line support for customer queries via calls, emails, and forums.
• Monitor incoming communications, ensuring timely responses and escalation.
• Assist clients by replicating issues, troubleshooting, and providing clear guidance.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Problem-solving

Team player

Ability to work independently

Eagerness to learn new skills

Education

GCSE Maths and English (Grade C or above)

Job description

A fast-growing SaaS company in the UK is seeking a Customer Services & Support Executive. This remote role involves providing exceptional customer support, troubleshooting, and collaborating with internal teams. Candidates should possess GCSE Maths and English, strong communication skills, and a passion for customer success. Competitive salary of £25,000 plus great benefits including flexible working and career growth opportunities.