Remote Customer Service & Operations Support Specialist

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A property management startup is seeking a Remote Customer Service & Operations Support Specialist to provide professional support to clients and vendors. The ideal candidate has experience in customer service and operations, strong communication skills in English, and is tech-savvy. Responsibilities include managing work orders, resolving issues, and assisting with operational tasks. This is a full-time remote position offering a salary of $1,400 - $1,600 USD/month.

Qualifications

• Prior experience in a customer service or operations role.
• Experience in property management or adjacent industries.
• Proficient in English with minimal accent.

Responsibilities

• Provide customer service to residents and property managers.
• Manage vendors and coordinate maintenance work orders.
• Troubleshoot service requests and escalate issues.

Skills

Customer service experience

Operations support experience

Problem-solving skills

Strong written and verbal communication in English

Tech-savvy

Tools

Zendesk

QuickBooks

Job description

Job Title: Remote Customer Service & Operations Support Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,400 - $1,600 USD/month

Schedule: Monday - Friday, 9:00am - 5:00pm EST (Additional flexible hours when needed)

Job Overview

Our client is a property management recurring services and maintenance startup. They are seeking a reliable and resourceful Customer Service & Operations Support Specialist to join their growing team. In this role, the specialist will serve as a key point of contact for the company's vendors, property management clients, and residents. They will address and resolve issues, providing friendly, solution-oriented support via phone, email, and text. The specialist will also assist with a range of operational tasks, from routine data entry to more thoughtful, research-based work that requires initiative and problem-solving skills.

Responsibilities

• Provide responsive and professional customer service to residents and property managers through email, phone, and text.
• Source and manage vendors and coordinate maintenance work orders, including scheduling, follow-up, and completion.
• Troubleshoot basic service requests and follow through on resolutions using established workflows.
• Communicate and escalate issues with the internal team proactively, clearly, and efficiently.
• Assist with a variety of operational tasks, including maintenance work order coordination, data entry, information gathering, online research, and invoice and estimate generation.
• Ask thoughtful questions and identify missing information to move tasks forward.

Qualifications, Skills and Key Competencies

• Prior experience in a customer service, operations, or administrative support role.
• Experience in property management as a vendor specialist, maintenance coordinator, or in adjacent industries like facilities, utilities, or maintenance.
• Strong written and verbal communication skills in English (professional proficiency and minimal accent required).
• Proactive and frequent communication in a remote work setting.
• An independent and resourceful individual with a problem-solver mentality.
• Tech-savvy and able to learn systems quickly.
• A thoughtful, detail-oriented person who is not afraid to ask questions.
• Familiarity with customer support and accounting tools like Zendesk, Front, QuickBooks, or similar platforms.

Application Disclaimer: Please Read Before Proceeding

Voice/Video Recording is REQUIRED – Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions – Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.

Apply Wisely – To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder – All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!