Remote Customer Service & Dispatch Coordinator

HireLATAM; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A client in the HVAC sector is seeking a motivated Remote Customer Service & Dispatch Coordinator. This role involves managing incoming calls, scheduling service jobs, and coordinating with technicians. Ideal candidates should have prior customer service experience, strong communication abilities, and the capacity to manage a dynamic schedule. Competitive compensation includes a base salary and commission for successful sales. Applicants must submit a voice/video recording and meet all mandatory requirements.

Benefits

Commission opportunities

Unlimited PTO

Flexible work environment

Qualifications

• Prior customer service or dispatching experience preferred.
• Strong internet connection required.
• Available to answer calls during business hours.

Responsibilities

• Cold call leads to offer services.
• Answer incoming calls professionally.
• Schedule appointments and dispatch technicians.
• Manage job records using the CRM system.

Skills

Customer service experience

Strong communication skills

Proficient with computers

Organizational skills

Ability to work independently

Tools

ServiceTitan

Job description

Job Title: Remote Customer Service & Dispatch Coordinator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 USD/month + $100 per closed sales call

Schedule: Monday – Friday 8:00 AM – 5:00 PM Eastern Time

Job Overview

Our client is a trusted HVAC partner, known for their fast response times, transparent service, and reliable comfort solutions. As they continue to grow, they're looking for a motivated and organized Customer Service Representative & Dispatch Coordinator to be the friendly, efficient voice their customers rely on.

We’re seeking a self-starting individual with strong communication and computer skills to manage incoming calls, schedule service jobs, and help our client's field techs stay on track. This role is key to ensuring their customers are taken care of and that daily operations run smoothly. When not actively answering calls, you’ll also have the opportunity to reach out to prospective customers and earn commissions on successful sales.

Responsibilities

• Cold call leads to offer services
• Answer incoming calls from customers in a professional and friendly manner
• Schedule appointments, dispatch technicians, and adjust the calendar as needed to ensure an efficient workday
• Coordinate with technicians throughout the day to update job statuses and reschedule when necessary
• Use the CRM system (ServiceTitan) to create, update, and manage job records
• Follow up with customers to confirm appointments and ensure satisfaction
• Call leads or past customers during downtime to generate new business opportunities (commission available)
• Assist with administrative tasks related to daily operations and reporting
• Possible data updates when required

Qualifications, Skills, and Key Competencies

• Prior customer service or dispatching experience preferred (HVAC or trades industry is a plus)
• Proficient with computers and able to quickly learn tools like ServiceTitan
• Strong organizational skills and ability to manage a dynamic daily schedule
• Excellent verbal communication and phone etiquette
• Self-motivated, proactive, and able to work independently
• Available to consistently answer calls during standard business hours
• Strong internet connection to have minimal delay answering the phone

Compensation & Benefits

• Hourly pay based on experience
• Commission opportunities on new customer calls that lead to sales
• Flexible work environment
• Opportunity for advancement as the company grows
• Unlimited PTO - within reason

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!