Remote Customer Service Agent - Sustainability & Insights

Culligan Consumer Products UK; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A water filtration company is seeking a Customer Service Agent in London to enhance customer support and experience. The ideal candidate has supervisory experience in customer service, excellent communication skills, and is passionate about sustainability. The role involves managing customer interactions, reporting on service metrics, and fostering lasting relationships. Benefits include remote working, ongoing training, and employee discounts.

Benefits

Pension scheme

25 Days Annual leave

Life Assurance

Ongoing training and development opportunities

Product discounts

Remote working with office visits

Continuous professional development

Employee Assistance Programme

Qualifications

• At least a year of experience in customer service leadership.
• Excellent written and verbal communication abilities.
• Familiarity with CRM platforms.

Responsibilities

• Respond to all customer interactions across platforms.
• Monitor and report on customer service metrics.
• Help shape customer service policies.
• Manage order queries and refunds.
• Support continuous improvement initiatives.

Skills

Customer-centric approach

Communication skills

Organizational skills

Proactivity

CRM platform experience

Tools

Gorgias

Zendesk

Job description

A water filtration company is seeking a Customer Service Agent in London to enhance customer support and experience. The ideal candidate has supervisory experience in customer service, excellent communication skills, and is passionate about sustainability. The role involves managing customer interactions, reporting on service metrics, and fostering lasting relationships. Benefits include remote working, ongoing training, and employee discounts.