Remote Customer Service Advisor – Inbound Calls

Back 2 Work Complete Training; York and North Yorkshire; Remote; GBP 24,000; Full time

Job summary

A reputable training organization is seeking a Customer Service Advisor to work from home. In this role, you will handle inbound calls for appointment management and require excellent communication skills. The position offers a salary of £23,809.50 per annum and includes several benefits like holiday pay and employee welfare support. Join us to become part of a supportive team focused on delivering great customer service.

Benefits

28 days holiday (including bank holidays)

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Career development opportunities

Qualifications

• Good communicators who are comfortable working in a fast-paced environment.
• Polite and professional telephone manner.
• Ability to empathize with the caller while respecting their needs.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a booking system.

Skills

Good communication skills

Telephone manner

Ability to empathize

Efficiency

Attention to detail

Job description

A reputable training organization is seeking a Customer Service Advisor to work from home. In this role, you will handle inbound calls for appointment management and require excellent communication skills. The position offers a salary of £23,809.50 per annum and includes several benefits like holiday pay and employee welfare support. Join us to become part of a supportive team focused on delivering great customer service.