Remote Customer Service Advisor – Growth & Benefits

Back 2 Work Complete Training; East Midlands; Remote; GBP 24,000; Full time

Job summary

A training and recruitment company in the East Midlands is seeking a Customer Service Advisor to work fully from home. In this role, you will manage inbound calls to book, re-schedule, and cancel appointments, providing excellent customer service and support. The position offers a salary of £23,809.50 annually and comes with training and various employee benefits, including 28 days of holiday and career development opportunities.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Length of Service and monthly recognition awards

Opportunities for career development

Qualifications

• Strong communication skills and ability to handle calls professionally.
• Experience in customer service preferred but not mandatory.

Responsibilities

• Handle inbound calls from the public for booking appointments.
• Re-schedule and cancel appointments as needed.
• Maintain efficiency and accuracy in call handling.

Skills

Good communication skills

Comfortable working in a fast-paced environment

Polite and professional telephone manner

Ability to empathise with callers

Job description

A training and recruitment company in the East Midlands is seeking a Customer Service Advisor to work fully from home. In this role, you will manage inbound calls to book, re-schedule, and cancel appointments, providing excellent customer service and support. The position offers a salary of £23,809.50 annually and comes with training and various employee benefits, including 28 days of holiday and career development opportunities.