Remote Customer Service Advisor | First-Contact Support

BCT Resourcing; Remote; GBP 25,000 - 27,000; Full time

Job summary

A customer service recruitment agency is looking for a Customer Service Advisor/Coordinator based in London, with the option to work remotely. The ideal candidate will be skilled in customer service, communication, and have a flexible approach to shift work. Responsibilities include handling inquiries, providing guidance to members, and fostering communication with other teams within the organization.

Qualifications

• Excellent customer service skills are essential.
• Strong communication and listening capabilities are required.
• Must be proficient with computer usage.
• Ability to build relationships is crucial.
• Flexibility to work various shifts is important.

Responsibilities

• Serve as the first point of resolution for all inquiries.
• Provide guidance to members regarding their ongoing journey.
• Develop excellent communications with other teams.
• Respond to inquiries, referring complex issues when necessary.

Skills

Excellent customer service skills

Excellent communication and listening skills

Computer literate

Relationship building skills

Can do attitude

Good attention to detail

Flexible to work shifts

Job description

A customer service recruitment agency is looking for a Customer Service Advisor/Coordinator based in London, with the option to work remotely. The ideal candidate will be skilled in customer service, communication, and have a flexible approach to shift work. Responsibilities include handling inquiries, providing guidance to members, and fostering communication with other teams within the organization.