Remote Customer Service Advisor — First-Contact Resolver

Pertemps Redditch Commercial; Leeds; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading employer based in Redditch is seeking a Customer Service Advisor to provide exemplary service in a fully remote role. You will manage customer enquiries and complaints across various channels, ensuring satisfaction and adherence to GDPR. Ideal candidates will have call centre experience, excellent communication skills, and be computer literate with tools such as Microsoft, SAP, and Salesforce. This temporary position offers a pay rate of £12.21 per hour with potential for permanence.

Qualifications

• Experience in complaints handling is essential.
• Ability to work effectively as part of a team.
• Prioritising workload with pace and urgency.

Responsibilities

• Act as the first point of contact for customers.
• Handle daily enquiries and complaints.
• Ensure all customer contact is logged and GDPR protected.

Skills

Call centre / Customer Service experience

Excellent communication skills

Teamwork

Administrative skills

Computer literate

Tools

Microsoft

SAP

Salesforce

Outlook

Job description

A leading employer based in Redditch is seeking a Customer Service Advisor to provide exemplary service in a fully remote role. You will manage customer enquiries and complaints across various channels, ensuring satisfaction and adherence to GDPR. Ideal candidates will have call centre experience, excellent communication skills, and be computer literate with tools such as Microsoft, SAP, and Salesforce. This temporary position offers a pay rate of £12.21 per hour with potential for permanence.