Remote Customer Service Advisor: First-Contact Resolution

Pertemps Bond; Essex; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading employer in customer service is offering a Customer Service Advisor role, fully remote with the opportunity for permanent placement. Responsibilities include managing customer inquiries through various channels and resolving issues efficiently. The ideal candidate has experience in call centers, exceptional communication skills, and is computer literate with knowledge in systems like SAP and Salesforce.

Qualifications

• Must have call centre or customer service experience, particularly in handling complaints.
• Excellent written and verbal communication skills required.
• Proficiency in computer systems and ability to prioritize workload effectively.

Responsibilities

• Serve as the first point of contact for customer inquiries via multiple channels.
• Manage daily customer complaints and enquiries professionally.
• Ensure customer contact is logged and GDPR compliant.

Skills

Call centre experience

Customer service skills

Communication skills

Teamwork

Administrative skills

Tools

Microsoft

SAP

Salesforce

Outlook

Job description

A leading employer in customer service is offering a Customer Service Advisor role, fully remote with the opportunity for permanent placement. Responsibilities include managing customer inquiries through various channels and resolving issues efficiently. The ideal candidate has experience in call centers, exceptional communication skills, and is computer literate with knowledge in systems like SAP and Salesforce.