Remote Customer Service Advisor — Fast-Paced Growth Role

Back2Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A leading training provider in the United Kingdom is seeking a Customer Service Advisor to manage inbound calls and assist the public with appointment scheduling. Key responsibilities include booking, re-scheduling, and cancelling appointments efficiently. The ideal candidate will demonstrate excellent communication skills and empathy, operating well in a fast-paced environment. This role offers a salary of £23,809.50 per annum and the possibility for remote working options.

Benefits

28 days holiday increasing to 30 days

Lifestyle Benefits programme

Employee welfare support

Career development opportunities

Refer & Earn Scheme

Qualifications

• Comfortable working in a fast-paced environment.
• High regard for efficiency and accuracy.
• Experience in handling customer inquiries preferred.

Responsibilities

• Handle inbound calls from the public requiring appointments.
• Book, re-schedule, and cancel appointments on a booking system.
• Understand and respect caller needs at all times.

Skills

Good communication skills

Polite and professional telephone manner

Ability to empathize with callers

Job description

A leading training provider in the United Kingdom is seeking a Customer Service Advisor to manage inbound calls and assist the public with appointment scheduling. Key responsibilities include booking, re-scheduling, and cancelling appointments efficiently. The ideal candidate will demonstrate excellent communication skills and empathy, operating well in a fast-paced environment. This role offers a salary of £23,809.50 per annum and the possibility for remote working options.