Remote Customer Experience- Email, Chat, Call

Essence Journey; Irlam; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic organization in the United Kingdom is seeking a dependable Remote Customer Experience Assistant to facilitate daily operations and client communication. The ideal candidate will have experience in customer service roles and possess strong organizational skills. This remote position offers flexible scheduling, competitive pay options, and opportunities for growth. Join our team to help ensure efficient processes in a supportive environment.

Benefits

Flexible scheduling

Competitive compensation

Access to exclusive company perks

Opportunities for growth and skill development

Qualifications

• Must be 18 years of age or older.
• Prior experience in customer service or virtual support roles is preferred.
• Comfortable using email, chat, and other virtual tools.

Responsibilities

• Communicate with clients and team members through email, chat, and phone.
• Confirm schedules, appointments, and follow-up details.
• Assist in coordinating tasks, documents, and communications.

Skills

Excellent written and verbal communication skills

Strong organizational abilities

Multitasking abilities

Proficiency with virtual communication tools

Job description

We are seeking a dependable and detail-oriented Remote Customer Experience Assistant to join our growing team. In this role, you will assist with daily operations, client communication, and scheduling to help ensure all processes run efficiently. This is a remote position suited for individuals who are organized, proactive, and comfortable managing tasks independently.

Requirements

• Must be 18 years of age or older
• Prior experience in customer service, hospitality, call center, or virtual support roles is preferred
• Excellent written and verbal communication skills
• Strong organizational and multitasking abilities in a remote setting
• Comfortable using email, chat, and other virtual tools for daily communication.
• Must have a reliable internet connection

Responsibilities

• Communicate with clients and team members through email, chat, and phone.
• Confirm schedules, appointments, and follow-up details.
• Maintain records, update internal systems, and ensure accuracy of information.
• Assist in coordinating tasks, documents, and communications between departments.
• Provide responsive and professional support to clients and internal teams.

Benefits

• Flexible scheduling and remote work environment.
• Competitive compensation and daily pay options.
• Access to exclusive company perks and resources.
• Opportunities for growth and skill development.

Equal Opportunity Statement

All qualified applicants will receive equal consideration without regard to race, gender, age, disability, or any other protected status. We value diversity and inclusion at every level of our organization.