Remote Customer Experience Director, Housing Services

Stonewater Careers; Coventry; Remote; GBP 95,000; Full time

Job summary

A prominent housing organization is looking for a Customer Experience Director to lead its customer-facing housing management teams. The ideal candidate will have a strong background in delivering customer services and demonstrate leadership qualities that drive change and enhance customer satisfaction. This role offers a competitive salary and the opportunity to work remotely, leading a dedicated team to meet the needs of customers and the community.

Qualifications

• Proven track record of delivery in customer services.
• Ability to lead and inspire housing management teams.
• Experience in change and performance management.

Responsibilities

• Lead customer facing housing management teams.
• Deliver local housing management services effectively.
• Drive customer satisfaction and trust through strong change management.

Skills

Leadership

Customer service

Change management

Communication

Job description

A prominent housing organization is looking for a Customer Experience Director to lead its customer-facing housing management teams. The ideal candidate will have a strong background in delivering customer services and demonstrate leadership qualities that drive change and enhance customer satisfaction. This role offers a competitive salary and the opportunity to work remotely, leading a dedicated team to meet the needs of customers and the community.