Remote Customer Experience Director - Housing & Communities

Stonewater; England; Remote; GBP 80,000 - 95,000; Full time

Job summary

A leading housing provider is seeking a Customer Experience Director to lead housing management teams. The role requires expertise in customer service and housing management, focusing on delivering high-quality services. The ideal candidate will drive performance and ensure customer satisfaction within a challenging environment. This position offers a unique opportunity to make an impact in the community and requires a passionate leader committed to excellence.

Qualifications

• Proven track record in customer service and housing management.
• Strong leadership skills with a focus on team accountability.
• Ability to manage change and drive performance.

Responsibilities

• Lead housing management teams to ensure high customer satisfaction.
• Develop and implement effective housing management services.
• Drive customer trust and efficiency in service delivery.

Skills

Leadership

Customer focus

Change management

Collaboration

Resilience

Job description

A leading housing provider is seeking a Customer Experience Director to lead housing management teams. The role requires expertise in customer service and housing management, focusing on delivering high-quality services. The ideal candidate will drive performance and ensure customer satisfaction within a challenging environment. This position offers a unique opportunity to make an impact in the community and requires a passionate leader committed to excellence.