Remote Customer Experience Agent – Tech Support

CyberSmart; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in the City of London is seeking a Customer Experience Agent to provide technical support and enhance customer satisfaction. This role requires a proactive approach to customer issues and entails working cross-functionally. The ideal candidate will have technical expertise, strong communication skills, and a customer-first mindset. Join a vibrant team that values empathy and collaboration in a flexible work environment.

Benefits

Competitive salary

Flexible working hours

25 days of annual leave plus public holidays

Annual learning and development grant of £2,500

Private health care upon successful completion of probation

Qualifications

• 1 – 2 years of experience in a technical support or service desk environment.
• Strong understanding of Windows, Mac, and mobile operating systems.
• Outstanding written and verbal communication skills.

Responsibilities

• Be the first point of contact for customer queries across various platforms.
• Provide technical support and troubleshoot issues for customers.
• Guide users through key lifecycle moments such as onboarding.

Skills

Technical support

Customer service

Empathy

Communication skills

Problem-solving

Tools

Zendesk

Salesforce

HubSpot

Job description

A leading technology firm in the City of London is seeking a Customer Experience Agent to provide technical support and enhance customer satisfaction. This role requires a proactive approach to customer issues and entails working cross-functionally. The ideal candidate will have technical expertise, strong communication skills, and a customer-first mindset. Join a vibrant team that values empathy and collaboration in a flexible work environment.