Remote Contact Centre Team Lead - Grow & Inspire

Goodlord; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company is seeking a Team Manager to lead a team of Referencing members. This role focuses on performance management, team development, and ensuring a positive work environment. The ideal candidate is an experienced leader who values collaboration and adaptability, helping the team navigate both successes and challenges. Key benefits include a personal development fund, mental health support, and generous holiday entitlement.

Benefits

£1000 annual development fund

Bi-weekly mental health coaching

25 days holiday plus UK Bank holidays

Generous parental leave

Inclusive company culture

Qualifications

• Proven ability to manage a team of 8+ people.
• Experience in performance management and quality assurance.
• Ability to navigate challenges in a team-focused environment.

Responsibilities

• Direct and support a team of 8-12 Referencing members.
• Manage daily performance and address any blockers.
• Ensure team processes are fit for purpose.

Skills

Team leadership

Motivational skills

Independent thinking

Adaptability

Performance management

Job description

A leading property management company is seeking a Team Manager to lead a team of Referencing members. This role focuses on performance management, team development, and ensuring a positive work environment. The ideal candidate is an experienced leader who values collaboration and adaptability, helping the team navigate both successes and challenges. Key benefits include a personal development fund, mental health support, and generous holiday entitlement.