Remote Complaints & Customer Experience Manager

Sodha and Company Ltd; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service firm is seeking a Complaints Manager to address and resolve customer complaints with professionalism and efficiency. The role involves liaising with various teams to improve customer satisfaction and reduce complaints. Ideal candidates will have proven experience in customer service and strong problem-solving skills. The position offers flexible remote working arrangements and a competitive salary.

Benefits

Flexible remote working arrangements

Competitive salary

Supportive team culture

Qualifications

• Proven experience in a customer service, complaints, or resolution-based role.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.

Responsibilities

• Handle incoming customer complaints via various channels.
• Log, track, and manage complaint cases through to resolution.
• Identify trends and root causes.
• Provide training and support to store teams on complaint handling.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Conflict-resolution skills

Attention to detail

Familiarity with CRM systems

Tools

Zendesk

Salesforce

Freshdesk

Job description

A leading customer service firm is seeking a Complaints Manager to address and resolve customer complaints with professionalism and efficiency. The role involves liaising with various teams to improve customer satisfaction and reduce complaints. Ideal candidates will have proven experience in customer service and strong problem-solving skills. The position offers flexible remote working arrangements and a competitive salary.