Remote Complaints & Compliance Specialist

Carrington Blake Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an individual to manage an active role in the Central Complaints Teams in Greater London. The ideal candidate will facilitate effective complaints handling and promote compliance with legislation. This role involves educating staff, investigating complaints, and encouraging service improvements across the council. Candidates must have strong communication skills, experience in complaint handling, and knowledge of relevant legislation. The position offers a flexible work environment.

Qualifications

• You keep up to date with legislative changes and promote best practices.
• Knowledge of the Data Protection Act 2018 and General Data Protection Regulation UK.
• Experience in investigating and responding to complaints.

Responsibilities

• Provide a citizen-focused complaints handling service.
• Educate staff on effective complaints handling.
• Act as an objective investigator for complaints.

Skills

Knowledge of UK statutory and non-statutory procedures for handling complaints legislation

Excellent interpersonal and communication skills

Ability to train and advise others

Research and analytical skills

Job description

A recruitment agency is seeking an individual to manage an active role in the Central Complaints Teams in Greater London. The ideal candidate will facilitate effective complaints handling and promote compliance with legislation. This role involves educating staff, investigating complaints, and encouraging service improvements across the council. Candidates must have strong communication skills, experience in complaint handling, and knowledge of relevant legislation. The position offers a flexible work environment.