Remote Complaint Resolution Specialist

Ihateironing; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading laundry service provider is seeking a Complaint Specialist to ensure customer satisfaction by managing complaints effectively. You will work closely with teams and customers to identify root causes and implement solutions. The ideal candidate has at least two years of customer care experience and is expected to be highly detail-oriented. This fully remote position offers great benefits, including training accommodations and a company bonus scheme.

Benefits

Monthly health and fitness subsidy

Company bonus scheme

Company pension

Paid accommodation for training

Subsidised laundry and dry cleaning

Opportunity for progression

Great working environment

Qualifications

• Minimum two years experience in customer care.
• Proven experience in complaints management.
• Ability to handle pressure and prioritize effectively.

Responsibilities

• Handle complaint cases with professionalism and empathy.
• Investigate root causes of complaints.
• Collaborate with teams to reduce repeat issues.

Skills

Customer care experience

Complaints management

Attention to detail

Multitasking

Professionalism

Job description

A leading laundry service provider is seeking a Complaint Specialist to ensure customer satisfaction by managing complaints effectively. You will work closely with teams and customers to identify root causes and implement solutions. The ideal candidate has at least two years of customer care experience and is expected to be highly detail-oriented. This fully remote position offers great benefits, including training accommodations and a company bonus scheme.