Remote Collections Advisor - Customer First Solutions

MARSH LLC.; Milnrow; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading financial services provider in Milnrow is seeking a Collections Advisor to support customers facing difficulties with their motor finance agreement. The ideal candidate will provide exceptional service through phone and email, identifying suitable solutions while adhering to policies. This role requires experience in a regulated collections environment and strong computer skills. The company offers flexible working, generous holiday, and employee wellness benefits.

Benefits

25 days holiday + bank holidays

Pension

Employee Assistance Program

Employee wellness plans

Regular employee engagement events

Qualifications

• Proven experience in a regulated collections environment.
• Ability to adapt to change and implement new ideas.
• Strong computer skills including Microsoft Word and Excel.

Responsibilities

• Handle inbound and outbound calls, responding to customer inquiries.
• Identify and agree on fair solutions considering customer circumstances.
• Comply with policies and demonstrate company's values.

Skills

Experience in a regulated collections environment

Microsoft Word proficiency

Microsoft Excel proficiency

Attention to detail

Excellent time management skills

Job description

A leading financial services provider in Milnrow is seeking a Collections Advisor to support customers facing difficulties with their motor finance agreement. The ideal candidate will provide exceptional service through phone and email, identifying suitable solutions while adhering to policies. This role requires experience in a regulated collections environment and strong computer skills. The company offers flexible working, generous holiday, and employee wellness benefits.