Remote Client Success & Operations Manager

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Remote Client Success & Operations Manager to manage client accounts and vendor relationships in property management. The ideal candidate has around 5 years of property management experience, excellent English communication skills, and is tech-savvy. This position is fully remote with a salary range of $1,600 to $1,800 USD/month.

Qualifications

• Around 5 years of experience in property management.
• Prior experience in a management role interfacing with clients and vendors.
• Experience in accounting or invoice management.

Responsibilities

• Own and manage client accounts, resolving inquiries via email, phone, and SMS.
• Source and manage vendors for recurring service and one-time maintenance work orders.
• Perform data entry and analysis using spreadsheets and databases.

Skills

Property management experience

Client management

Excellent English communication

Problem-solving skills

Tech-savvy

Data management

Tools

Zendesk

QuickBooks

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we’re your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you’re in the best hands to find your next job opportunity.

Job Title: Remote Client Success & Operations Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,600 - 1,800 USD/month

Schedule: Monday - Friday, 9:00am - 5:00pm EST

Job Overview

Our client is a property management recurring services and maintenance startup. We’re looking for an experienced, reliable and resourceful Client Success & Operations Manager to join their growing team. In this role, you’ll serve as a key point of contact for their clients, vendors, and residents. You’ll help to address and resolve their issues from end to end, providing friendly, solution-oriented support via phone, email, and SMS. You’ll also assist with a range of operational tasks from routine data entry and analysis to more thoughtful research-based work that requires initiative and problem-solving skills.

Responsibilities

• Own and manage client accounts by driving detailed and responsive resolutions for inquiries and issues by coordinating and communicating with clients, residents, and vendors via email, phone, and SMS.
• Source and manage vendors and coordinate recurring service and one-time maintenance work orders – approvals, scheduling, follow-up, proof-of-completion, and billing.
• Communicate fluently and quickly in English, and escape issues proactively, clearly, and efficiently.
• Perform data entry and analysis proficiently using spreadsheets and databases to understand insights and actions required.
• Create, process, and manage invoices for both clients and vendors.
• Be proactive and resourceful in identifying missing information to move tasks forward.

Qualifications, Skills and Key Competencies

• Around 5 years of experience in property management.
• Prior experience in a management and operations role where you were individually responsible for interfacing directly with clients, vendors, and residents. Ideally in property management with responsibility in client success, vendor management, maintenance coordination, etc.
• Excellent English-first written and verbal communication skills. Communicates proactively and frequently in a remote work environment.
• Experience managing other team members.
• Independent and resourceful with a problem-solver mentality.
• Tech-savvy and able to learn systems quickly. Proficiency with managing data in spreadsheets.
• Experience in accounting or invoice management.
• Familiarity with customer support and accounting tools like Zendesk, Front, QuickBooks or similar platforms.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will automatically disqualify.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer “NO” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!