Remote Client Success Manager – SMB Growth and Adoption

SAP; Greater London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the UK is seeking a Client Success Manager to partner with SMB customers. The role involves driving adoption of the SAP Concur platform, ensuring high satisfaction, and upselling opportunities. Ideal candidates will have at least 5 years of experience in a client service role, with strong interpersonal skills and the ability to manage client relationships effectively. This position supports a primarily remote working model with some travel to the UK office.

Benefits

Continuous learning opportunities

Great benefits

Supportive team environment

Qualifications

• Minimum of 5 years' experience in client service capacity with high interaction.
• Experience in software, finance, or travel industry preferred.

Responsibilities

• Develop and maintain strong client relationships for satisfaction.
• Identify business strategies for client segments and upsell opportunities.
• Execute strategies to increase client utilization and adoption.

Skills

Client-focused attitude

Strong written and verbal communication skills

Ability to analyze situations

Negotiation skills

Education

BA / BS degree or equivalent experience

Job description

A leading technology firm in the UK is seeking a Client Success Manager to partner with SMB customers. The role involves driving adoption of the SAP Concur platform, ensuring high satisfaction, and upselling opportunities. Ideal candidates will have at least 5 years of experience in a client service role, with strong interpersonal skills and the ability to manage client relationships effectively. This position supports a primarily remote working model with some travel to the UK office.