Remote Billing Support Specialist - 3/3 Shift

Madfish; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading tech company is seeking a Billing Customer Support Specialist to assist users via email with payment-related issues. Responsibilities include managing subscriptions, processing refunds, and ticket resolution through Zendesk. Candidates should have at least a B1 level of English and preferably 6 months of experience in customer or billing support. This position offers remote work flexibility, a fixed work schedule of 3 days on, 3 days off, and several employee benefits including medical insurance and career development opportunities.

Benefits

20 days of vacation per year

Unlimited sick leave with doctor's note

Medical insurance after probation

Career development opportunities

Qualifications

• Fluency in English at least B1 level.
• 6 months or more experience in customer or billing support teams preferred.
• Experience with payment systems is an advantage.

Responsibilities

• Assist customers via email with subscription issues and refunds.
• Follow necessary instructions to provide quality service.
• Resolve tickets through Zendesk.
• Work on a rotating schedule of 3 days on, 3 days off.

Skills

English language level B1 and above

Experience in customer support or billing support teams

Experience with payments

Job description

A leading tech company is seeking a Billing Customer Support Specialist to assist users via email with payment-related issues. Responsibilities include managing subscriptions, processing refunds, and ticket resolution through Zendesk. Candidates should have at least a B1 level of English and preferably 6 months of experience in customer or billing support. This position offers remote work flexibility, a fixed work schedule of 3 days on, 3 days off, and several employee benefits including medical insurance and career development opportunities.